It's Christmas. I've been doing my shopping online as i can't bear going to the shops. I bought a gift from Ebay for Little Fink. I waited a week and the item had not arrived. The seller had sent me an email to say he sent it on the 23rd Nov and the number to track the delivery is AB123456123456AB. HOORAY. What a superstar, how sensible a chap to track the delivery.
I typed the reference number in the Royal Mail tracker, "We attempted to deliver your item on 26th Nov. A 'While you were out' note was put through your door, please collect from your depot or arrange redelivery via the internet." note? what note?
I jumped on the internet and arranged for the item to be delivered to my local Post Office. I received the email confirming the redelivery request and was ready to pick up parcel on Dec 2 (my birthday).
I went to the local Post Office, "Hello, do you have a parcel for me?" Lady, "No, he hasn't been yet." Me, "Oh, what time does he come?" Her, ~"Anytime, can be anytime." Me - "Thank you, I'll come back tomorrow."
I left it a few days, went back. No parcel. yesterday (7th Dec) I went to the main depot, No parcel, no indication that the parcel had ever been in the depot, it is a ghost parcel. Also checked at the local Post Office. nope, nada.
I've emailed the seller, he is sympathetic to my plight. has sent me a scan of the receipt of postage and the tracking document.
I only hope they have sent it back to him and he will send it on eventually.
My favourite part of the story is the response I got from Customer Services for Royal mail. they don't publish a phone number so you can phone the depot and see if your parcel is there, you have to drive there and fight for the 3 (yes 3) parking spaces to get in to see if your parcel is there. The Customer Care lady took the details, said she will phone the depot, get them to investigate, they will call her and she (or someone from the Customer Care team) will call me back. "ooh lovely, thank you for being so helpful," says I, "What time do you think you'll call back?". " Oh about Friday."
Is it me?
